This is the privacy notice of Chris
Evans Mortgage Services. In this document, “we” or “us” refers to Chris Evans
Chris Evans Mortgage Services is an
appointed representative of Stonebridge Mortgage Solutions Limited, which is
authorised and regulated by the Financial Conduct Authority.
This is a notice to tell you our policy
about all information that we record about you. It covers both information that
could identify you and information that could not.
We are committed to protect your
privacy and confidentiality. We understand that all users of our website need
to know that their data will not be used for any purpose unintended by them and
will not accidentally fall into the hands of a third party. Our policy is both
specific and strict. It complies with UK law, including Data Protection Act 2018 and GDPR. If you think our policy falls short of your expectations or that we are
failing to abide by our policy, do please tell us.
We regret that if there are one or more
points below with which you are not happy, your only recourse is to leave our
Except as set out below, we do not share, or sell, or disclose to a third
party, any personally identifiable information collected at this site.
Here is a list of the information we collect from you, either through our
website or because you give it to us in some other way, and why it is necessary
to collect it:
BASIC IDENTIFICATION AND CONTACT
This information is used:
* to provide you with the services which you request
* for verifying your identity for security purposes
* for marketing our services and products
Information which does not identify any individual may be used in a general way
by us or third parties, to provide class information, for example relating to
demographics or usage of a particular page or service.
MARKET PLACE INFORMATION
When we obtain information from you specifically to enable you to use or buy a
service offered on our website by some other person, we assume that in giving
us your information, you are also giving us permission to pass it to the
YOUR DOMAIN NAME AND E-MAIL ADDRESS
Your domain name and e-mail address are recognised by our servers and the pages
that you visit are recorded. We shall not under any circumstances divulge your
e-mail address to any person who is not an employee or contractor of ours and
who does not need to know, either generally or specifically.
This information is used:
* to correspond with you or deal with you as you expect
* in a collective way not referable to any individual, for
the purpose of quality control and improvement of our site
* to send you news about the services to which you have
* to tell you about other of our services or services of
INFORMATION YOU POST ON OUR WEBSITE
Information you send to us by posting to a forum or blog is stored on our
servers. We do not specifically use of that information except to allow it to
be read, but you will see in our terms and conditions that we reserve a right
to use it in any way we decide.
WEBSITE USAGE INFORMATION
information about which pages you view and how you reach them, what you do when
you visit a page, the length of time you remain on the page, and how we perform
in providing content to you. This data is not personally identifiable. It is
collected by us to improve the service we provide. We do not pass this data to
any third party.
BUSINESS AND PERSONAL INFORMATION
This includes all information given to us in the course of your business and
ours, such as information you give us in your capacity as our client. We
undertake to preserve the confidentiality of the information and of the terms
of our relationship. It is not used for any other purpose. We expect you to
reciprocate this policy.
We keep information which forms part of
our business record for a minimum of six years. That is because we may need it
in some way to support a claim or defence in court. That is also the period
within which our tax collecting authorities may demand to know it.
THIRD PARTY ADVERTISING
Third parties may advertise on our website. In doing so, those parties, their
agents or other companies working for them may use technology that
automatically collects your IP address when they send an advertisement that
appears on our site to your browser. They may also use other technology such as
performance of their adverts. We do not have control over these technologies or
the data that these parties obtain. Accordingly, this privacy notice does not
cover the information practices of these third parties.
information on how cookies work and how we use them.
CALLING OUR OFFICE
When you call our office, we may collect Calling Line Identification (CLI)
information. We use this information to help improve the efficiency and
effectiveness of our help line. We never pass this information to third
parties. We may also record calls for training and quality purposes.
Email is not always a secure mode of communication and we provide no guarantee
that confidentiality of the information provided in an email will be maintained
We will never send you an email asking
you to transfer deposit funds. If you ever receive an email from us which
provides bank account details for you to transfer money, please speak to us on
our main line number to confirm it is genuine.
SENDING A MESSAGE TO OUR SUPPORT SYSTEM
When you send a message, we collect the data you have given to us in that
message in order to obtain confirmation that you are entitled to receive the
information and to provide to you the information you need.
We record your request and our reply to increase the efficiency of our
organisation. We may keep personally identifiable information associated with
your message, such as your name or email address.
When we receive a complaint, we record all the information you have given to
us. We use that information to resolve your complaint. If your complaint reasonably
requires us to contact some other person, we may decide to give to that other
person some of the information contained in your complaint. We do this as
infrequently as possible, but it is a matter for our sole discretion as to
whether we do give information, and, if we do, what that information is.
We may also compile statistics showing
information obtained from this source to assess the level of service we
provide, but not in a way that could identify you or any other person.
JOB APPLICATION AND EMPLOYMENT
If you send us information in connection with a job application, we may keep it
for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to
time throughout the period of your employment. This information will be used
only for purposes directly relevant to your employment. After your employment
has ended, we will keep your file for six years before destroying or deleting
CONTENT YOU PROVIDE TO US
If you provide information to us with a view to it being read, copied,
downloaded or used by other people, we accept no responsibility for what that
third party may do with it. It is up to you to satisfy yourself about the
privacy level of every person who might see your information. If it is
available to all the World, you have no control whatsoever as to how it is
With your permission we pass your email address and name to selected associates
whom we consider may provide services or products you would find useful. You
may opt out of this service at any time by instructing us via email or telephone.
INFORMATION WE OBTAIN FROM THIRD
Although we do not disclose your personal information to any third party
(except as set out in this notice), we do receive data which is indirectly made
up from your personal information, from software services such as Google
Analytics and others. No such information is identifiable to you.
This is information given to us by you in your capacity as an affiliate of us
or a customer or client of ours. Such information is retained for business use
only. We undertake to preserve the confidentiality of the information and of
the terms of our relationship. It is not used for any other purpose. We expect
any affiliate to agree to reciprocate this policy. As an exception to this, we
have the right to disclose your first name and URL of your affiliate connection
to other affiliates and to any other person or organisation, on and off site.
The reason is solely to enable us to mention winners and others whose
performance as an affiliate is in some way outstanding.
DISCLOSURE TO GOVERNMENT AND THEIR
We are subject to the law like everyone else. We may be required to give
information to legal authorities if they so request or if they have the proper
authorisation such as a search warrant or court order.
REVIEW OR UPDATE PERSONALLY
At any time, you may review or update the personally identifiable information
that we hold about you by contacting us at the address below. To better
safeguard your information, we will also take reasonable steps to verify your
identity before granting access or making corrections to your info.
Except as specified above, we do not rent, sell or otherwise disclose any of
your information to any person outside our business.
DATA MAY BE “PROCESSED” OUTSIDE THE UK
Our websites are hosted in the EU. We also use outsourced services in countries
outside the EU from time to time in other aspects of our business. Accordingly,
data obtained within the UK may be “processed” outside the UK and data obtained
in any other country may be processed within or outside that country.